---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Customize auto-linking for Conversational Integration with Microsoft Teams

# Customize auto-linking for Conversational Integration with Microsoft Teams {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Customize auto-linking for user profiles by defining the email Id of the user in any
custom table rather than just the User \[sys_user\] table.

## Vorbereitungen

* Make the User \[sys_user\] table extensible.
* Create a custom table with custom email fields extending the User \[sys_user\] table.
* Ensure that the scope of the custom table is Microsoft Teams, or else, create a cross scope privilege.
* Populate the system property in the table_name.column_name format.
{#customize-autolink-msteams__ul_g1l_z3q_xvb}

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The auto-linking process searches the user table for the email ID and if found, links the user to the profile automatically. You can also customize the auto-linking process by defining the email Id for auto/pre-linking in any custom table rather than the current User \[sys_user\] table. You can customize the auto-linking process of user profiles by using the sn_va_teams.auto_link_email_attribute system property that defines the column from which the email ID of the user must be read for auto-linking.  
Hinweis:  
* By default, the value of the system property is empty. If it is set to \<empty\>, then the email Id for the user is fetched from the \[sys_user\] table.
* If the value of the system property is specified in the format of table_name.column_name (both table_name and column_name must be the physical names from their respective name fields), then the value is read from the column name specified. For example, sn_va_teams_extendeduser.u_custom_mail.
{#customize-autolink-msteams__ul_lnc_rkq_xvb}

## Prozedur

1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.  
   The entire list of properties in the System Properties \[sys_properties\] table
   is displayed.
2. Search and open the sn_va_teams.auto_link_email_attribute system property.
3. Provide a value in the format of table_name.column_name and save the record.  
   Once the record is saved, you can initiate the conversation with the bot.