---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Disable live agent support for a channel

# Disable live agent support for a channel {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add the disable_live_agent property to the Channel Properties
related list to exclude it from live agent support.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The disable_live_agent property is replacing the
com.glide.cs.exclude.liveagent.support system property to
indicate that the channel doesn't support a live agent. If the
disable_live_agent parameter is not set for the channel,
the older system property will still be honored for the time being.

## Prozedur

1. Navigate to All, and then enter <kbd class="ph userinput">sys_cs_channel.list</kbd> in the filter.
2. Select a channel name in the table.  
   For example, select Alexa.
3. In the Channel Properties related list, select New.
4. On the Custom Adapter Property New record form, fill in the fields.  
   {#disable-live-agent-support-channel__table_phf_m1d_rvb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Enter <kbd class="ph userinput">disable_live_agent</kbd>. |
   | Value | Enter <kbd class="ph userinput">true</kbd>. |
   [ ]

   {#disable-live-agent-support-channel__table_phf_m1d_rvb}
5. Select Submit.

## Ergebnisse

The disable_live_agent parameter displays in the Channel
Properties related list.