---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Check unassigned interactions

# Check unassigned interactions {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

View a list of unassigned interactions in Advanced Work Assignment from
chat and phone that are currently waiting in the queue and are not assigned to any agents.
You can use this list to debug, implement advanced work assignments, or determine why
certain work items are not being assigned.

## Vorbereitungen

Role required: awa_manager or admin

## Prozedur

1. Navigate to AllAdvanced Work AssignmentManagementUnassigned interactions.
2. In the list, check the unassigned interactions:  
   {#awa-unassigned-interactions__table_mkw_b4d_qjb__entry__2}

   | Field | Description |
   |-|-|
   | Number | Interaction number. |
   | Type | How the interaction began (for example, chat, phone, or walk-up). |
   | Created | Date that the interaction was created. |
   | Opened for | Name of the user starting the interaction. |
   | Account | Name of the company that is associated with the interaction. |
   | Assigned to | User that is assigned to the interaction. |
   | State | Status of the interaction. |
   | Queue | Queue that is assigned to the interaction. |
   | Offered on | Date that the interaction was first offered to an agent. |
   | Rejected | Interaction that was rejected by the agent. |
   | Timed Out | Interaction that has exceeded the timeout specified in assignment rule. |
   | Exceeded Queue Target Wait Time | Interaction that has waited longer than the target wait time of the queue. |
   [ ]

   {#awa-unassigned-interactions__table_mkw_b4d_qjb}