---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Additional plugins for Virtual Agent

# Additional plugins for Virtual Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

After activating Virtual Agent,
you can activate additional plugins to enable other features for conversation
design.
You must have the admin role to activate these additional plugins. For details, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).  
{#additional-va-plugins__table_jwv_ct2_qhb__entry__2}

| Plugin | Description |
|-|-|
| * Human Resources Service Delivery: HR Service Delivery Virtual Agent Conversations \[sn_hr_va\] available through the [ServiceNow](https://store.servicenow.com/sn_appstore_store.do#!/store/application/c8c5545573d8130000e588e54cf6a71a/) Store * ITSM Virtual Agent conversations \[sn_itsm_va\] available through the [ServiceNow](https://store.servicenow.com/sn_appstore_store.do#!/store/application/134450a0b3781300787162ac16a8dc1e/) Store * CSM Virtual Agent conversations \[com.sn_csm.virtualagent\] {#additional-va-plugins__ul_epj_4hr_rlb} | Enables [predefined Virtual Agent conversations, reusable topic blocks, and prebuilt ServiceNow NLU models](https://servicenow-prod.fluidtopics.net/yHSF7VmWRKk7ClfkUI5sPA "Prebuilt Virtual Agent conversations (topics), reusable topic blocks, and ServiceNow NLU models are available for the Virtual Agent platform and various business applications, such as Customer Service Management, HR Service Delivery, IT Service Management, and more.") for the Customer Service Management, HR Service Delivery, and IT Service Management applications. * Requires the Glide Virtual Agent (com.glide.cs.chatbot) plugin to be activated. * Automatically activates the NLU Workbench (com.snc.nlu_studio) plugin. * Automatically activates the Service Management Virtual Agent Topic Blocks (com.glideapp.cs.sm_topic_blocks) plugin. Includes common topic blocks such as contextual search. {#additional-va-plugins__ul_tw3_rhr_rlb} |
| NLU Workbench \[com.snc.nlu_studio\] | Enables the creation of custom ServiceNow Natural Language Understanding (NLU) models used by Virtual Agent. |
| NLU Workbench - Advanced Features \[com.snc.nlu.workbench.advanced\] | Expands the functionality of NLU Workbench by providing conflict review, batch testing, and model performance features. Available from the ServiceNow® Store. |
| Conversational Analytics Dashboard \[com.sn.conversational.analytics\] | Provides insights into user interactions so you can see how well Virtual Agent understood and resolved user issues. |
[ ]

{#additional-va-plugins__table_jwv_ct2_qhb}