---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Virtual Agent technical reference

# Virtual Agent technical reference {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use these topics to learn more about scripting methods, NLU system entities, and the Virtual Agent Interactions table.
Virtual Agent utilizes a queuing system to process incoming messages coming from asynchronous channels. Dedicated worker threads pull from this queue and process the messages in their own transactions. This
enables Virtual Agent to scale to meet traffic volume. Virtual Agent transactions run as non-interactive (the scriptable method gs.isInteractive() will return false).

Various roles and tables are available when you activate Virtual Agent. For more information, see [Installed with Virtual Agent](https://servicenow-prod.fluidtopics.net/x42IWOFXnIw5UowXyHFCow "Various types of components are installed with activation of the Glide Virtual Agent [com.glide.cs.chatbot] plugin, including tables and user roles."). Virtual Agent also has a data retention policy to manage table size. For more information, see [Data management in Conversational Interfaces](https://servicenow-prod.fluidtopics.net/XiKJbHC6oEQOQsXAKbkYQg "Use data management tools, such as table cleaners, to maintain Conversational Interfaces tables.")

The following technical reference topics are available.
* **[Domain separation and Virtual Agent](https://servicenow-prod.fluidtopics.net/9agZErmivfWd92DxKvZEhQ)**   
  Domain separation is supported in the Virtual Agent application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
* **[Virtual Agent interaction records](https://servicenow-prod.fluidtopics.net/4W2Ed2c1cbvENbIcWYvIKw)**   
  Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation in the Interactions \[interaction\] table. The record includes all topic elements used in the conversation, as well as live agent transfers.
* **[Virtual Agent scripts](https://servicenow-prod.fluidtopics.net/g1qhUl24oFZIN52Kr3w37Q)**   
  Use ServiceNow® Virtual Agent script methods and variables to write chat scripts, such as response, trigger, and flow scripts. Variables can also provide context for your live support topics and conversations.
* **[Input data types in Virtual Agent topics](https://servicenow-prod.fluidtopics.net/CdTekiP9928J3jnVyodkRQ)**   
  You can define inputs of commonly used Glide Virtual Agent (com.glide.cs.chatbot) data types in Assistant Designer without writing a script. Define the input data type on the Start node of a custom control or topic block.
* **[NLU system entities](https://servicenow-prod.fluidtopics.net/JKmncAulkWJiXY_9Lw~vqw)**   
  Use globally defined NLU entities to identify system information that Virtual Agent can extract from the conversation. You can define entities as "nodeless" input variables for a topic. These variables can be slot-filled from NLU service provider predictions or provided outside of the scope of the topic.
* **[Virtual Agent URL parameters](https://servicenow-prod.fluidtopics.net/n3BNTwrSGQhmKTjyZYqAAA)**   
  Virtual Agent provides various system parameters that admins can add to an instance URL to control how page content is rendered.
* **[Latency feedback in Virtual Agent](https://servicenow-prod.fluidtopics.net/1EdgfAr1ipfGdVHd9G2YEw)**   
  The com.glide.cs.message.processing.enabled system property notifies requesters whenever the generative AI large language model (LLM) is processing their request in the Virtual Agent chat widget and Now Assist panel.