---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Closing idle WhatsApp chat conversations

# Closing idle WhatsApp chat conversations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable agents to effectively manage their active WhatsApp chat conversations by automatically closing idle conversations after they've been inactive for a preconfigured amount of time.

The Virtual Agent conversations are configured for the WhatsApp messaging app. By default, any conversations abandoned by requesters remain open or idle until they're automatically closed daily by the Time Out Abandoned VA Conversations scheduled job.
For more information, see [Closing Virtual Agent and Agent Chat conversations](https://servicenow-prod.fluidtopics.net/PZCnjI8q9UHt1lJMt9OM6A "Virtual Agent and Agent Chat conversations that are abandoned by requesters remain open until they are automatically closed by the scheduled job, Time Out Abandoned VA Conversations. This job runs hourly each day.").