---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Legacy - Custom Events tab

# Legacy - Custom Events tab {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Custom Events tab to see the list of custom events created for Virtual Agent.  
Wichtig:  
Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See [Conversational Analytics dashboard in Platform Analytics experience](https://servicenow-prod.fluidtopics.net/6B_OK21GFI14YzQaejz1JA "The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.").

For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see [Migrate data to Conversational Analytics dashboard in Platform Analytics experience \[KB1651556\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1651556).

To use the Custom Events tab, you must have the Chat Analytics Viewer (chat_analytics_viewer)
role.


The Custom Events tab shows the dates when custom events were triggered. If no one [created custom events](https://servicenow-prod.fluidtopics.net/G6Qicbl7pyYqhZWzjUMcZQ "Create custom events and monitor them in the Conversational Analytics Dashboard."), the list of custom events
is empty. The maximum number of custom events displayed is 20.

Use the drop-down list to specify the custom event you want analytics for.

The graphics are unique for each custom event. For more information about them, consult the
person who created the custom event.