---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Edit a chat assistant

# Edit a chat assistant {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 Minuten Lesedauer

Edit a chat assistant.

## Vorbereitungen

See [View assistants](https://servicenow-prod.fluidtopics.net/2aid3Go9JvSmT2aMTBNhPQ "View and mange all existing chat and voice assistants on your instance.")

Role required: virtual_agent_admin or admin

## Warum und wann dieser Vorgang ausgeführt wird

When editing a chat assistant, actions may differ.  
{#edit-assistant__table_w4g_zfc_hhc__entry__6}

| Assistant type | Activate | Deactivate | Edit | Test | Delete |
|-|-|-|-|-|-|
| Now Assist in Virtual Agent (default) | Yes | Yes | Yes | Yes | No |
| Now Assist panel - Platform (default) | Yes | Yes | Yes (except for name and description) | Yes | No |
| Now Assist panel - Developer | Yes | Yes | Yes (with limited configuration) | Yes | No |
| Now Assist Voice Deployment (default) | Yes | Yes | Yes | No | No |
[Tabelle : 1. Actions that can be taken for default assistants]

{#edit-assistant__table_w4g_zfc_hhc}

## Prozedur

1. Navigate to AllAssistant Designer.
2. From the Assistants tab, select Edit for the assistant that you want to edit.  
   If you're only able to view an assistant and are unable to edit it, it's because you don't have permission to edit the assistant in a specific domain. For more information about assistants in different domains, see [View assistants](https://servicenow-prod.fluidtopics.net/2aid3Go9JvSmT2aMTBNhPQ "View and mange all existing chat and voice assistants on your instance.").

   Edit mode opens the assistant in a sub-tab where you can manage and test your chat assistant.

   The sub-tab shows the assistant name and whether it's a chat or voice assistant.

   The Overview page shows the following components:  
   * Assistant name
   * Assistant status: active or inactive
   * Assistant hierarchy: primary or secondary assistant. This section only appears if an assistant is set as a primary or secondary assistant.
   * Assistant description
   * Display experience
   * Additional chat features: web search mode, response streaming, document uploads, closed chats, and voice input (for Now Assist panel Platform assistant).
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3. From the Overview page, select the appropriate button or link to make your edits.  
   Abbildung : 1. Overview page when editing an assistant
   The main action buttons include:
   * Save: Saves updates made to the assistant configuration.
   * Test assistant: Test panel is an overlay. At the moment, voice assistants can't be tested.
   * Activate/Deactivate: Turn on or off an assistant. One or more display experiences must be selected to activate an assistant.

   {#edit-assistant__ul_ptg_g3c_hhc}
   1. To edit chat features, select the Edit chat features link. The SettingsAdditional chat features page is displayed. For more information about web search mode, response streaming, document uploads, closed chats and voice input, see [Enable additional chat features](https://servicenow-prod.fluidtopics.net/EjtrWUXd7B2~Y~Yqayi3kw "Add chat features to your chat assistant.").
   2. Customize assistant settings by selecting Go to settings link. For more information, see [Create a chat assistant](https://servicenow-prod.fluidtopics.net/SAF2MwgncAACaYAsjjlsPg "Create a chat assistant on your instance. Add basic details and set your assistant as a primary assistant.").
   3. To add a display experience, select the Go to display experiences link. For more information, see [Display your chat assistant on a portal, channel, or mobile app](https://servicenow-prod.fluidtopics.net/nHffccj7nYVcVJ6cwrhPbA "Select at least one portal, or integrate with your preferred messaging channels, to display your assistant. Display experiences are the different places where a user can find and interact with an assistant."). For Now Assist panel assistants, see [Display your assistant on Platform or ServiceNow Studio](https://servicenow-prod.fluidtopics.net/0wUBQwESel1mem4MQdfPdg "Use a chat experience for your Now Assist panel - Platform (default) assistant or Now Assist panel - Developer assistant.").
   4. To migrate NLU topics, select the Migrate topics link. The Topic Migration application opens a new browser tab. For more information, see [Migrate NLU topics to LLM topics](https://servicenow-prod.fluidtopics.net/2mM0iG2mWCyGzzYEelpe3w "Migrate one or more of your existing Natural Language Understanding (NLU) or keyword topics into new large language model (LLM) topics while maintaining your original NLU/keyword topics. After migration is complete, choose whether to publish your new LLM topics.").
   5. To manage promoted assets, select the Manage button. The Information sourcesPromoted page is displayed. All the assets that have been manually promoted for the assistant are shown.
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4. From the Information sources tab, select the page that needs editing.  
   Abbildung : 2. Edit information sources
   * In Search sources, assign search sources to a chat assistant. Search sources are used to determine what the assistant looks at to answer user queries. If there were any search configurations that were previously done, those configurations would remain. For more information, see [Assign search sources to a chat assistant](https://servicenow-prod.fluidtopics.net/vlTK56tf31eD8sLVANuv4w "Assign search sources to a chat assistant. Search sources are used to determine what the assistant looks at to answer user queries.").
   * In Knowledge Graphs, edit your Knowledge Graph schema to represent semantic relationships in your data. For more information, see [Add a Knowledge Graph schema to a chat assistant](https://servicenow-prod.fluidtopics.net/aLKnLFASUFIZdYpqAqyfhQ "Create Knowledge Graph schemas to represent semantic relationships in your data. Schemas improve assistant responses by providing additional context about users and your organization.").
   * In Asset types, add assets or migrate NLU topics. For more information, see [Add assets to a chat assistant](https://servicenow-prod.fluidtopics.net/brLql1NDsAJfzTsog~Fh0w "Map an asset to an assistant. Assets are the building blocks of each assistant, providing them with instructions and functionality for helping users.").
   * In Asset visibility, all assets that are assigned to the assistant are shown.
     * Discoverable: The asset can be matched to the user utterances.
     * Visible: The asset is visible to the end user when Show me everything is selected.
     * Promoted: Promoted assets are shown on the assistant as the top welcome pill buttons when the user accesses the assistant. The maximum number of promoted assets is 6.
       * The number of manually promoted assets is shown.
       * The assets that have been manually promoted are shown, including asset name, asset description, asset type, and the condition label.
       * The manually promoted assets can be reordered.
       * When a promoted asset is deleted by selecting the trash can icon, the asset is demoted from the assistant. The asset still exists within the assistant.
       * When you select Add Assets you can select an Asset Type from the drop-down menu and then select a specific existing asset. Select Save to promote the asset.
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5. From the Settings tab, select the page that needs editing.  
   Abbildung : 3. Edit assistant settings
   * In Basic details, you can edit the name and description of the assistant. Names can't be duplicative of another assistant. You can set your assistant as a primary assistant and link it to secondary assistants.  
     Hinweis:  
     For Now Assist panel Platform and Developer assistants, the basic details, such as name and description, can't be edited. For more information, see [Create a chat assistant](https://servicenow-prod.fluidtopics.net/SAF2MwgncAACaYAsjjlsPg "Create a chat assistant on your instance. Add basic details and set your assistant as a primary assistant.").
   * In AI agent support, you can prioritize AI agents during skills discovery. For more information, see [Use agentic support for a chat assistant](https://servicenow-prod.fluidtopics.net/wIzXGxWa~_~pJ255NIszbg "Let the assistant use AI agents and agentic orchestration. AI agent skills are prompt-based and can perform complex tasks. Admins can choose between agentic or standard search Q&A modes.").
   * In Display experiences, you can select at least one portal, or integrate with your preferred messaging channels, to display your assistant. For more information, see [Display your chat assistant on a portal, channel, or mobile app](https://servicenow-prod.fluidtopics.net/nHffccj7nYVcVJ6cwrhPbA "Select at least one portal, or integrate with your preferred messaging channels, to display your assistant. Display experiences are the different places where a user can find and interact with an assistant.").
   * In Branding, the option selected only applies to the standard chat experience. For more information, see [Brand an assistant](https://servicenow-prod.fluidtopics.net/r4RBEZz2g52Vo1XFpKVk0g "Decide how your Now Assist in Virtual Agent assistant should look by using the default branding or by creating a branding.").
   * In Chat experience, you can edit your greeting and closing messages, and fallback options. For more information, see [Manage an assistant chat experience](https://servicenow-prod.fluidtopics.net/Cvi0ZSCx1mfzXw5dCtvJLw "Manage the chat experience of your assistant.").
   * In Additional chat experience, by default, all chat experiences except web search, are turned on. For more information, see [Enable additional chat features](https://servicenow-prod.fluidtopics.net/EjtrWUXd7B2~Y~Yqayi3kw "Add chat features to your chat assistant.").
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