---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install Conversational Integration with Facebook Messenger

# Install Conversational Integration with Facebook Messenger {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can install the Conversational Integration with Facebook Messenger
application (sn_va_fb_messenger) if you have the admin role. The application
includes demo data and installs related ServiceNow® Store applications and
plugins if they are not already installed.

## Vorbereitungen

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).

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Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The following applications or plugins are installed with Conversational Integration with Facebook Messenger:

Conversational Custom Chat Integration (com.glide.cs.custom.adapter)
:   Provides custom chat integration framework of scriptable APIs to enable the
    Virtual Agent application on any conversational
    interface.

    For more information on this plugin, see [Creating conversational custom chat integrations in Virtual Agent](https://servicenow-prod.fluidtopics.net/CnPMCGytMCOq1vw2KmWDoQ "Conversational custom chat integration framework is a powerful framework consisting of scriptable APIs and configurations to bring the ServiceNow Virtual Agent to any conversational interface.").

ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
:   Enables execution of Integration Hub actions and flows.

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Conversational Integration with Facebook Messenger application (sn_va_fb_messenger) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed. If any plugins or applications
   need to be installed, you must install them before you can install Conversational Integration with Facebook Messenger.
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4. **Wahlweise:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. Select Install.
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