---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# AWA post work item subflow

# AWA post work item subflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the base system AWA post work item subflow by defining the input in Workflow Studio.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllProcess AutomationWorkflow Studio.
2. On the Workflow Studio screen, select Subflows.
3. In the Name column, enter <kbd class="ph userinput">Template: AWA post work item</kbd>.  
   This searches for the Template: AWA post work item.
4. Select Template: AWA post work item.
5. In the subflow header, select the more actions icon (![More actions icon]()) and then Copy subflow.
6. On the Create a copy of this subflow dialog, enter a unique and descriptive name for the copied subflow in the New subflow name field.
7. Select Copy.  
   The new subflow is created and displays as a tab in the subflow designer editor.
8. You can customize the subflow by doing one of the following:  
   * Integrate with a third-party system by adding an action with a spoke from the Integration Hub (for more information, see [Spokes](https://www.servicenow.com/docs/access?context=spokes&version=australia&pubname=australia-build-workflows&ft:locale=en-US))
   * Use a REST action step and call the external endpoint (for more information, see [REST
     step](https://www.servicenow.com/docs/access?context=rest-request-action-designer&version=australia&pubname=australia-build-workflows&ft:locale=en-US)).
   * Call a REST message in the subflow itself (for more information, see [Outbound REST
     Web Service](https://www.servicenow.com/docs/access?context=c_OutboundRESTWebService&version=australia&pubname=australia-api-reference&ft:locale=en-US)).
   {#awa-post-work-item-subflow__ul_yyr_g3f_35b}
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