---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable skill determination

# Enable skill determination {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Activate the skill determination business rule to tag skills for your work
items.

## Vorbereitungen

Role required: awa_admin or admin

## Prozedur

1. Navigate to AllSystem DefinitionsBusiness Rules.
2. Select the Skill determination for cases record.
3. On the form, select the Active field.
4. Select Update.