---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Legacy - Install Conversational Analytics Dashboard

# Legacy - Install Conversational Analytics Dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Get updates to the Conversational Analytics dashboard from the ServiceNow Store. Use this dashboard to gain insights on Virtual Agent (VA) chats with
customers.

## Vorbereitungen

Wichtig:  
Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See [Conversational Analytics dashboard in Platform Analytics experience](https://servicenow-prod.fluidtopics.net/6B_OK21GFI14YzQaejz1JA "The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.").

For details on the deprecation process, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see [Migrate data to Conversational Analytics dashboard in Platform Analytics experience \[KB1651556\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1651556).  
Hinweis:  
Starting with the San Diego release, the Conversational Analytics app is automatically installed when you initially activate the Glide Virtual Agent (com.glide.cs.chatbot) plugin. Subsequent updates for this app must be downloaded and installed from the ServiceNow Store.

Conversational Analytics dashboard is not available for on-premise installation.

Using the Conversational Analytics dashboard may incur Integration Hub
transaction costs. This transaction metering was unintended and will be removed in
an upcoming release. If the issue persists, please create a case for our Customer Service and Support team.

Role required: Chat Analytics Admin

## Prozedur

1. Confirm that your instance has the Glide Virtual Agent plugin \[com.glide.cs.chatbot\] activated.  
   Starting with the San Diego release, the Conversational Analytics Dashboard app is automatically installed when you activate the Glide Virtual Agent plugin \[com.glide.cs.chatbot\].
2. Go to the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home?release=e041f740db9d1c18231df3251d961919), and search for analytics.
3. Select the latest version of Conversational Analytics Dashboard.  
   The store installs the updates to the Virtual Agent Analytics Dashboard and the Analytics data configuration tools. The plugin name is com.sn.conversational.analytics and the scope name is sn_ci_analytics. Some of the main tables for the Conversational Analytics Dashboard include:{#get-va-dashboard__table_w1g_zhh_f4b__entry__2}

   | Table | Description |
   |-|-|
   | sn_ci_analytics_conversation | The main table for conversations. It lists Virtual Agent conversations. |
   | sn_ci_analytics_event | List of events. An event is something that happens, for example, an actionable notification. The dashboard can display analytics about default events or ones you create. For more information, see [Set up custom events](https://servicenow-prod.fluidtopics.net/G6Qicbl7pyYqhZWzjUMcZQ "Create custom events and monitor them in the Conversational Analytics Dashboard."). |
   | sn_ci_analytics_event_prop | List of values used in events. |
   | sn_ci_analytics_formula_override | Lists formula overrides for properties used by the dashboard. For more information, see [Set up custom definitions](https://servicenow-prod.fluidtopics.net/yWl9EItAV2WNtDtADbMSqQ "Use scripts to override the default formulas used to create the analytics on the Conversational Analytics Dashboard."). |
   [ ]

   {#get-va-dashboard__table_w1g_zhh_f4b}  
   Hinweis:  
   You do not need a license or a plugin for Performance Analytics.