---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Link bot response control

# Link bot response control {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use the Link bot response control in a Virtual Agent topic to present a
bot response. The response contains a header prompt with either a single URL link to an item or
multiple URL links for up to three items.
Hinweis:  
If you are using the link bot response control for Virtual Agent conversations on Now mobile apps, web links open in the mobile browser. If you want links to open in a native mobile screen within the mobile app, create deep links for items in your conversation topics. For details about deep linking in mobile apps, see the [MobileDeepLinkGenerator -
Global](https://www.servicenow.com/docs/access?context=MobileDeepLinkGeneratorAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US) API.

## Link bot response control properties {#va-link-output__section_w4l_mth_yrb}

{#va-link-output__table_il2_n2r_sdb__entry__2}

| Property | Description |
|-|-|
| Node name | Name that identifies this Link bot response control node in the topic flow. |
| Link list | Type of links returned in the output result. * Select Single Link to return one item in the output results. * Select Multiple Links to return up to three items in the output results. {#va-link-output__ul_qv5_2lt_ssb} |
| Single link properties ||
| Header | Message displayed above the URL link. The message can be a string with variables or a script. |
| Label | Text that identifies a single link in the bot bubble. The text can be a string with variables or a script. |
| Link | Link to a single item, such as a website page or a particular record. The link can be a string with variables or a script that returns a valid URL as a string. For example, you can enter the complete URL, such as `https://servicenow.com`. |
| Multiple links properties ||
| Header Message | Text prompt that is displayed above the list of links. The prompt can be a string with variables or a script. |
| Link List Value Expression | Script that creates a list of links to display. The script includes the following parameters: link URL, link display label, link description, and link context. |
| Advanced ||
| Hide this node ||
| Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
[ ]

{#va-link-output__table_il2_n2r_sdb}

## Channel support {#va-link-output__section_yky_plt_ssb}

{#va-link-output__table_im1_rlt_ssb__entry__3}

| Channel | Support | Constraints |
|-|-|-|
| Web UI | Supported | None |
| Mobile UI | Supported | None |
| Now Assist panel | Supported | None |
| Microsoft Teams | Supported | None |
| Slack | Supported | None |
| Workplace | Supported | None |
| Facebook Messenger | Supported | The web link appears as a [URL button](https://developers.facebook.com/docs/messenger-platform/send-messages/buttons#url) in the conversation. |
| SMS Twilio | Supported | None |
| LINE | Supported | None |
| WhatsApp | Supported | None |
| Apple Messages for Business | Supported | Any URLs must be added to the allowed domain list \[sys_cs_hostname_allow_list\] table. |
| Alexa (Voice) | Partial support | Supported on devices with screens. For nonscreen devices, the user receives a message: We found a link. For details, see [Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://servicenow-prod.fluidtopics.net/MPA_fTMCYMf4dYzEUCf2fA "Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa."). |
[Tabelle : 1. Channel support for the Link bot response control]

{#va-link-output__table_im1_rlt_ssb}

## Example single-link bot response control {#va-link-output__section_xsp_p2r_sdb}

Hinweis:  
Virtual Agent Designer controls may display and function differently in other channels.  
{#va-link-output__table_f1f_v2p_xdb__entry__2}

| Single link bot response properties | Link bot response output |
|-|-|
| Abbildung : 1. Single Link bot response control basic properties | Abbildung : 2. Web UI Link bot response output |
[ ]

{#va-link-output__table_f1f_v2p_xdb}

## Example multiple-link bot response control properties {#va-link-output__section_ysk_l2r_sdb}

{#va-link-output__table_frm_vxp_3kb__entry__2}

| Multi-link bot response properties | Link bot response output |
|-|-|
| Abbildung : 3. Multi-link bot response control basic properties | Abbildung : 4. Web UI Link bot response output - multiple URL links Hinweis: Multi-link bot output is also supported in Microsoft Teams, Slack, Workplace, and Facebook Messenger. |
[ ]

{#va-link-output__table_frm_vxp_3kb}