---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create an assignment pool of agents

# Create an assignment pool of agents {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create an eligible assignment pool in Advanced Work Assignment that
receives overflow work items, just in case you need more help from other agents to handle
change requests.

## Vorbereitungen

Role required: awa_admin or admin

## Prozedur

1. Navigate to the queue settings through one of the following navigation paths:
   * AllAdvanced Work AssignmentHome.

     In the Essential settings section, select Set up queues.
   * AllAdvanced Work AssignmentQueues.
   {#assignment-pool-example__choices_nt4_2f3_tvb}
2. Open the Change Management queue.
3. On the form, go to the Assignment Eligibility related list and select New.
4. On the form, fill in the fields.  
   * Agent assignment rule: Change Request Assignment Rule
   * Groups: Change Management
   {#assignment-pool-example__ul_zgg_zzg_dhb}
5. Select Submit.