---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Advanced Work Assignment Inbox Sentiment display

# Advanced Work Assignment Inbox Sentiment display {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Surface the sentiment in AWA Inbox for agents to get the visibility of requester sentiment ( if available) during live agent handoff or agent transfer for all channels.  
With Advanced Work Assignment sentiment, you can:

* Display the sentiment (negative or positive) in Advanced Work Assignment inbox card for interactions during live agent handoff and agent transfer.
* Admin configuration to enable or disable sentiment per service channel.
{#awa-inbox-sentiment-display__ul_pxt_1vr_nbc}