---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Set up the Conversational SMS service channel

# Set up the Conversational SMS service channel {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the Conversational SMS service channel store app.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to the service channel settings through one of the following navigation paths.
   * AllAdvanced Work AssignmentHome.

     In the Essential settings section, select Set up service channels.
   * AllAdvanced Work AssignmentService Channels.
   {#configure-conversational-sms__choices_nt4_2f3_tvb}
2. Select the SMS service channel.
3. On the Service Channel - SMS screen, select the Active check box to activate the service channel.
4. Because the SMS group has no users by default, manually add users to the SMS group.
5. Navigate to AllAdvanced Work AssignmentHome.
6. In the Additional settings section, select Set up presence states.
7. In the Name column, click Available.
8. On the Presence State - Available screen, select SMS in the Available column.  
9. Select the right-pointing arrow to move SMS from the Available column to the Selected column.
10. Select Update.