---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrate VA with MS Teams for GCC-H

# Integrating Virtual Agent with Microsoft Teams for GCC-H or DoD {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can integrate Virtual Agent with Microsoft Teams for GCC-H (Government Community Cloud - High) or DoD (Department of Defense) customers by configuring your own bots. The self-configured method provides another way for customers to enable the integration
without installing the default Now Virtual Agent app that is published on the Microsoft Store. The self-configured bot bypasses the collaboration proxy architecture.  
Hinweis:  
Microsoft Azure currently does not support the bot framework in DOD (US Department of Defense).

If you are a commercial customer who has already installed a pre-published bot but would like
to integrate with multiple ServiceNow instances within a single Microsoft Teams tenant, see [Integrate your self-configured bot with single Microsoft Teams tenant](https://servicenow-prod.fluidtopics.net/5oTLHFTPdsF8vNutg70NIQ "Integrate multiple ServiceNow instances with a single Microsoft Teams tenant by creating multiple bots on the Microsoft Teams tenant. Use your ServiceNow Virtual Agent application, which supports multiple bots on a single Microsoft Teams tenant, to install Conversational Integration with Microsoft Teams application.").

If you are a Microsoft GCC (GovtCommunityCloud) customer, do not follow this step. Instead, refer to [Integrating Virtual Agent with Microsoft Teams using the self-configured bot](https://servicenow-prod.fluidtopics.net/Vz94SPVyFgccayh1zLdhRQ "You can integrate Virtual Agent with Microsoft Teams by configuring your own bots. The self-configured method provides another way for customers to enable the integration without installing the default Now Virtual Agent app that is published on the Microsoft Store. Unlike the pre-published app, the self-configured bot bypasses the collaboration proxy architecture.").

## Prerequisites {#va-integ-msteams-gcch__section_b1k_fgn_btb}

Before integrating Virtual Agent with your Microsoft Teams tenant, ensure that the following prerequisites are met:

* Verify that your ServiceNow instance ends with .com. Otherwise, the integration with GCC-H will not be supported.
* Verify that your ServiceNow instances have been upgraded to the San Diego release.
* Verify that you have not previously attempted installing the Conversational Integration with Microsoft Teams app on your instances.

  If you previously
  tried to install the integration in Quebec and the above releases, refer to
  this [Knowledge Base](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116195) article to remove the residual
  installation items.

  If you previously tried to install the integration in a release
  prior to Quebec, contact Customer Service and Support for help with cleaning up
  your instance manually.
* Verify that you have the admin permissions on ServiceNow and Microsoft Azure instances.
{#va-integ-msteams-gcch__ul_ib4_hhn_btb}

## What to do next {#va-integ-msteams-gcch__section_njx_hl4_btb}

1. [Plugins for Conversational Integration with Microsoft Teams](https://servicenow-prod.fluidtopics.net/4~xm0tRlrN7ZJLbtfSWlQQ "Activate the Glide Virtual Agent [com.glide.cs.chatbot] plugin, the Conversational Integration with Microsoft Teams [sn_va_teams] plugin, and verify its additional plugins to enable other features for conversation design.").
2. [Create a bot in Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/KP1dhpTpoY0oPZ6YCUSlOw "Create a self-configured bot with Microsoft Teams for GCC-H or DoD customers to be able to integrate with the Virtual Agent.").
3. [Integrate your self-configured bot with Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/FJfxqaZEJY9C2MfNnNdfzg "Link your registered Microsoft Teams bot with your ServiceNow instance to integrate it with the Virtual Agent. Use your ServiceNow Virtual Agent application to install and configure Conversational Integration with Microsoft Teams.").
4. [Auto-generate the manifest file and upload it into Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/FDZlwJKbriOCvRMKm4oTLA "After you complete integrating the bot on the ServiceNow instance, configure the manifest file, auto-generate it, and upload the package file to Microsoft Teams to start conversing with the Virtual Agent.").
{#va-integ-msteams-gcch__ol_bhm_kl4_btb}
* **[Create a bot in Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/KP1dhpTpoY0oPZ6YCUSlOw)**   
  Create a self-configured bot with Microsoft Teams for GCC-H or DoD customers to be able to integrate with the Virtual Agent.
* **[Integrate your self-configured bot with Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/FJfxqaZEJY9C2MfNnNdfzg)**   
  Link your registered Microsoft Teams bot with your ServiceNow instance to integrate it with the Virtual Agent. Use your ServiceNow Virtual Agent application to install and configure Conversational Integration with Microsoft Teams.
* **[Auto-generate the manifest file and upload it into Microsoft Teams for GCC-H or DoD](https://servicenow-prod.fluidtopics.net/FDZlwJKbriOCvRMKm4oTLA)**   
  After you complete integrating the bot on the ServiceNow instance, configure the manifest file, auto-generate it, and upload the package file to Microsoft Teams to start conversing with the Virtual Agent.
* **[Limitations in GCC-H or DoD for Microsoft Teams integration with Virtual Agent](https://servicenow-prod.fluidtopics.net/bKE9g3upPH36UI2WLnjj1w)**   
  Learn about the limitations for Microsoft Teams Government Community Cloud - High (GCC-H) or the US Department of Defense (DoD) Microsoft Teams integration with Virtual Agent.