---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Evaluating assistant conversations

# Evaluating assistant conversations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Evaluations tab in Assistant Designer helps you assess the quality and performance of your conversational assistant interactions. You can run evaluations on existing conversations or queries to measure response quality, efficiency, and
correctness.

## Overview of the Evaluations tab {#evaluations-ad__section-1}

The Evaluations tab provides evaluation capabilities across multiple conversation types including virtual agent topics, conversational catalog flows, AI agents, knowledge responses, and small talk interactions.
The feature analyzes conversations to help you identify areas for improvement in your assistant configuration.

When you run an evaluation, the conversation transcripts are examined and selected metrics are applied to generate scores and insights. You can evaluate conversations that have already occurred or use AutoChat to generate conversation
logs from queries.

Test one conversation at a time (manual test): Test conversations individually by chatting with your assistant. See how the assistant responds and review what it does. You can use to validate whether an assistant is configured
correctly and is working as intended.

Evaluate many conversations at once (automated evaluation): Evaluate your assistant using auto-generated chats, explore multiple scenarios, and view detailed performance insights. Provides a diagnostic view of performance across an
entire ecosystem.

You can select an assistant and test it manually, or select Set up automated evaluation/Create evaluation to create an automated evaluation. To set up automated evaluations, see [Set up an automated evaluation](https://servicenow-prod.fluidtopics.net/yEGgRP3f5Siy5UlH7Wf1jQ "To set up an automated evaluation, select Set up automated evaluation/Create evaluation from the Evaluations tab.").  
Hinweis:  
Before running your evaluation, you need to upload a table that includes user requests, scenario context, and the correct ground truth responses. Evaluation of approximately 500 conversations per run is supported.
**Zugehörige Tasks**   

* [Set up an automated evaluation](https://servicenow-prod.fluidtopics.net/yEGgRP3f5Siy5UlH7Wf1jQ "To set up an automated evaluation, select Set up automated evaluation/Create evaluation from the Evaluations tab.")