---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Components installed with Advanced Work Assignment

# Components installed with Advanced Work Assignment {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Several types of components are installed with activation of the Advanced Work Assignment plugin, including tables, user roles, and scheduled
jobs.
Hinweis:  
The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an
application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

Demo data is
available for this feature.

## Roles installed {#installed-with-awa__section_wly_yyh_wdb}

AWA adds the following roles for users who configure, manage, and receive work assignments.{#installed-with-awa__table_u1t_gb1_wdb__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Advanced Work Assignment administrator \[awa_admin\] | Admin role for the AWA feature. Configures and manages AWA. | awa_manager |
| Advanced Work Assignment developer \[awa_integration_user\] | Developer role for the AWA feature. Uses the AWA integration APIs. | None |
| Advanced Work Assignment agent \[awa_agent\] | Agent role for the AWA feature. Handles customer interactions and manages workload across multiple service channels. | None |
| Advanced Work Assignment manager \[awa_manager\] | Manager role for the AWA feature. Monitors performance of agents across all service channels. | None |
[ ]

{#installed-with-awa__table_u1t_gb1_wdb}

## Scheduled jobs installed {#installed-with-awa__section_glq_czh_wdb}

{#installed-with-awa__table_dx3_gb1_wdb__entry__2}

| Scheduled job | Description |
|-|-|
| AWA WorkItem TimeOut Job |   |
| AWA Cleanup Job |   |
[ ]

{#installed-with-awa__table_dx3_gb1_wdb}

## Tables installed {#installed-with-awa__section_s1x_dzh_wdb}

{#installed-with-awa__table_fbz_45z_vdb__entry__2}

| Table | Description |
|-|-|
| AWA Agent Capacity \[awa_agent_capacity\] | Stores capacity override records for agents on individual channels. |
| AWA Agent Channel Availability \[awa_agent_channel_availability\] | Store the records that determine the agents available in the channel. |
| AWA Agent Presence \[awa_agent_presence\] | Stores the records that define the agent availability state. |
| AWA Agent Presence History \[awa_agent_presence_history\] | Stores records on agent presence state changes. |
| AWA Assignment Rule \[awa_assignment_rule\] | Stores the assignment rule records used to determine the work items pushed to agents. |
| AWA Eligibility Pool \[awa_eligibility_pool\] | Stores the records that define grouping of agents eligible to receive work items in the queue when the items have been rejected by agents or agents are unavailable. |
| AWA Group Queue Priority \[awa_group_queue_priority\] | Stores the priority values for queues assigned to groups. |
| AWA Inbox Layout \[awa_inbox_layout\] | Defines the fields that appear on a work item card in the Agent Workspace inbox. |
| AWA Offer Details \[awa_offer_details\] | Stores whether a work item was assigned using Agent Affinity and how the assignment was completed. |
| AWA Presence State \[awa_presence_state\] | Defines presence states. |
| AWA Queue \[awa_queue\] | Stores the work item queue records. |
| AWA Queue Item Sorting \[awa_queue_item_sorting\] | Defines which fields in a work item for a queue you can sort on. |
| AWA Reject Reason \[awa_reject_reason\] | Stores the records that define the reasons that agents use to decline work items assigned to them. |
| AWA Service Channel \[awa_service_channel\] | Defines the communication channel for which work items may be queued. |
| AWA Work Item \[awa_work_item\] | Stores items of work, for example, chats, cases, or incidents, that are routed from service channels to queues and then to agents. |
| AWA Work Item Rejection \[awa_work_item_rejection\] | Stores the rejection history records for each work item. |
[ ]

{#installed-with-awa__table_fbz_45z_vdb}

## Properties installed {#installed-with-awa__section_h54_zyj_2df}

{#installed-with-awa__table_i54_zyj_2gb__entry__2}

| Property | Description |
|-|-|
| glide.awa.enabled | Enables the auto assignment of work items for Advanced Work Assignment. * Type: true \| false * Default value: true * Location: System Property \[sys_properties\] table {#installed-with-awa__ul_u1z_ymx_kt} |
| com.snc.awa.cache.enabled | Enables the Advanced Work Assignment cache. * Type: true \| false * Default value: true * Location: System Property \[sys_properties\] table {#installed-with-awa__ul_e22_wzj_2gb} |
[ ]

{#installed-with-awa__table_i54_zyj_2gb}