--- sourceDocument: Australia Conversational Interfaces sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # View assistants # View assistants {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 10. September 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 Minuten Lesedauer View and mange all existing chat and voice assistants on your instance. ## Vorbereitungen See [Configuring assistants overview](https://servicenow-prod.fluidtopics.net/F8QIyeLkc1AnNZmmLVxMhg "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that allows you to create and manage both chat and voice assistants."). To view the Assistants tab in Assistant Designer, verify that the Now Assist for Platform plugin and/or the Now Assist for Creator plugin is installed. The plugins come with Now Assist products such as Now Assist for ITSM, Now Assist for CSM, and others. Hinweis: * With the Now Assist for Platform plugin, you can see all Now Assist in Virtual Agent and Now Assist panel assistants. * If you only have the Now Assist for Creator plugin installed, only the Now Assist panel - Developer assistant is shown. {#view-assistants__ul_sgn_5hd_yfc} {#view-assistants__table_rqz_5dc_ghc__entry__6} | Assistant type | Activate | Deactivate | Edit | Test | Delete | |-|-|-|-|-|-| | Now Assist in Virtual Agent (default) | Yes | Yes | Yes | Yes | No | | Now Assist panel - Platform (default) | Yes | Yes | Yes | Yes | No | | Now Assist - Developer | Yes | Yes | Yes | Yes | No | | Now Assist Voice Deployment | Yes | Yes | Yes | No | No | [Tabelle : 1. Actions that can be taken for default assistants] {#view-assistants__table_rqz_5dc_ghc} Role required: virtual_agent_admin or admin ## Warum und wann dieser Vorgang ausgeführt wird By default, chat assistants and voice assistants are shown as cards. Voice assistants show a voice label and icon on the card. Voice assistants can only be edited. They can't be tested in Assistant Designer at the moment. Abbildung : 1. Assistant card view Assistants are shown in card view and in map view. * If an assistant's name or description is too long, it's truncated to fit the card view. * An assistant status shows as active (in green) or inactive (in gray). * Labels show in which display experiences the assistant is deployed, for example, HR portal. * Last updated shows the name of the person who created the assistant and the date that the assistant was created. * If a card shows View and not Edit, it means that you don't have the ability to edit the assistant because you only have access to assistants in specific domains. * A domain label is displayed on all assistant cards if any assistant has been created outside of the global domain. The label shows the domain that the assistant is in. If assistants are only created within the global domain, the label isn't shown. * In any sub-domain (e.g., Asia), the assistants from that domain and the assistants from the global domain are shown on the card. * Assistants created within a non-global domain can be edited, turned on, off, or deleted only within that domain and not from within the global domain. * If you're in a specific domain while opening the edit flow of an assistant created in another domain: * Activate/deactivate is inactive. * Delete is inactive. * Edit triggers the assistant edit flow, but all fields are read-only. {#view-assistants__ul_bzf_zlc_ghc} * Assistants from the global domain can be edited, activated, deactivated, or deleted as long as you're in the global domain. To switch domains, open a new browser tab and navigate to anywhere that has Unified Navigation and select the globe icon to switch domains. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). If the domain plugin is installed, these options are available: * Domain scope: Default determines the domain that you are in. * Application scope: Global determines the store app pr plugin scope that you are in. * Update set: Default \[Global\] determines where updates are made on the instance are saved. {#view-assistants__ul_icl_rdh_ghc} * For more information on domain separation, see [Exploring domain separation](https://www.servicenow.com/docs/access?context=c_DomainSeparation&version=australia&pubname=australia-platform-security&ft:locale=en-US) and [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=australia&pubname=australia-platform-security&ft:locale=en-US). {#view-assistants__ul_arx_nlc_ghc} {#view-assistants__ul_e5w_1fc_ghc} Select the View as cards drop-down menu to toggle to the map view. The linkage between primary and secondary assistants is shown. For general information about primary and secondary assistants, see [LLM assistants](https://servicenow-prod.fluidtopics.net/BkbZMgZupqMaP~OZzofZAw "LLM assistants help with large language model (LLM) topic discovery. The Now Assist in Virtual Agent assistant is the default LLM assistant created during the Conversational Interfaces Assistants guided setup."). * In the map view, primary assistants on the top row show secondary assistants that are linked to them. * Green indicates that the assistant is turned on. Gray indicates that the assistant is turned off. {#view-assistants__ul_gfn_5hh_ghc} The side panel shows where you left off, recent activity, and resources. The links that appear within the Resources section are hard-coded and can't be changed. If you select the Manage model provider (Now LLM) link, you will be redirected to Now Assist Admin console. For more information, see [Manage model providers](https://www.servicenow.com/docs/access?context=edit-model-providers&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). To change the LLM provider for all assistants on the instance, select CustomizeEdit provider for a skill groupAI agents. Abbildung : 2. Change LLM provider for an assistant ## Prozedur 1. To create a new chat or voice assistant, select Create assistant. The new assistant is a Now Assist in Virtual Agent assistant. Abbildung : 3. Create an assistant The assistant creation flow launches where you can choose between a chat-based assistant or a voice-based assistant. Abbildung : 4. Select a chat or voice assistant Follow the procedures to set up your chat assistant or voice assistant. 2. To set up your chat assistant, see: 1. [Create a chat assistant](https://servicenow-prod.fluidtopics.net/SAF2MwgncAACaYAsjjlsPg "Create a chat assistant on your instance. Add basic details and set your assistant as a primary assistant."). 2. [Use agentic support for a chat assistant](https://servicenow-prod.fluidtopics.net/wIzXGxWa~_~pJ255NIszbg "Let the assistant use AI agents and agentic orchestration. AI agent skills are prompt-based and can perform complex tasks. Admins can choose between agentic or standard search Q&A modes."). 3. [Assign search sources to a chat assistant](https://servicenow-prod.fluidtopics.net/vlTK56tf31eD8sLVANuv4w "Assign search sources to a chat assistant. Search sources are used to determine what the assistant looks at to answer user queries."). 4. [Add a Knowledge Graph schema to a chat assistant](https://servicenow-prod.fluidtopics.net/aLKnLFASUFIZdYpqAqyfhQ "Create Knowledge Graph schemas to represent semantic relationships in your data. Schemas improve assistant responses by providing additional context about users and your organization."). 5. [Add assets to a chat assistant](https://servicenow-prod.fluidtopics.net/brLql1NDsAJfzTsog~Fh0w "Map an asset to an assistant. Assets are the building blocks of each assistant, providing them with instructions and functionality for helping users."). 6. [Display your chat assistant on a portal, channel, or mobile app](https://servicenow-prod.fluidtopics.net/nHffccj7nYVcVJ6cwrhPbA "Select at least one portal, or integrate with your preferred messaging channels, to display your assistant. Display experiences are the different places where a user can find and interact with an assistant."). 7. For Now Assist panel assistants, see [Display your assistant on Platform or ServiceNow Studio](https://servicenow-prod.fluidtopics.net/0wUBQwESel1mem4MQdfPdg "Use a chat experience for your Now Assist panel - Platform (default) assistant or Now Assist panel - Developer assistant."). 8. [Brand an assistant](https://servicenow-prod.fluidtopics.net/r4RBEZz2g52Vo1XFpKVk0g "Decide how your Now Assist in Virtual Agent assistant should look by using the default branding or by creating a branding."). 9. [Manage an assistant chat experience](https://servicenow-prod.fluidtopics.net/Cvi0ZSCx1mfzXw5dCtvJLw "Manage the chat experience of your assistant."). 10. [Enable additional chat features](https://servicenow-prod.fluidtopics.net/EjtrWUXd7B2~Y~Yqayi3kw "Add chat features to your chat assistant."). 11. [Review chat assistant settings](https://servicenow-prod.fluidtopics.net/C~bV0r0D~kIFPGDgNT~koA "Review your chat assistant settings."). 12. [Test a chat assistant](https://servicenow-prod.fluidtopics.net/2txZ6Gn2kXypppTNvUEj5w "Test your chat assistant."). 13. [Edit a chat assistant](https://servicenow-prod.fluidtopics.net/emBUcrGwgGNAuaAEfucbnQ "Edit a chat assistant."). {#view-assistants__ol_l2m_bhc_ghc} 3. To set up your voice assistant, see . 4. Select the ellipsis to activate, deactivate, or delete an assistant. ## Nächste Maßnahme For chat assistants, see [Create a chat assistant](https://servicenow-prod.fluidtopics.net/SAF2MwgncAACaYAsjjlsPg "Create a chat assistant on your instance. Add basic details and set your assistant as a primary assistant."). For voice assistants, see .