---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Properties for Advanced Work Assignment

# Properties for Advanced Work Assignment {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Advanced Work Assignment Properties page provides configuration options
for AWA.
If you have the admin role, you can create or change these properties by navigating to System PropertiesAll Properties.  
{#awa-properties__table_ytc_kkb_mv__entry__2}

| Property | Description |
|-|-|
| AWA Routing Look-Back Time com.glide.awa.routinglookback | AWA defaults to routing work items created within the last 10 minutes. If a work item is created after 10 minutes has passed, it isn't considered for AWA routing. For work items that are created outside of the default 10-minute window, create this system property to expand the AWA routing look-back time: * Name: <kbd class="ph userinput">com.glide.awa.routinglookback</kbd> * Type: Integer * Value: Number of seconds For example, set the property Value to 86400 (24 hours) to cover a full shift for any missed work items. * Description: <kbd class="ph userinput">Number of seconds <span class="keyword">AWA</span> looks back for routing once the work items are eligible for <span class="keyword">AWA</span>.</kbd> {#awa-properties__ul_s2k_2jt_sxb} Hinweis: This property affects all service channels in the system. |
| Disable Query business rules glide.awa.query_br_disable | If the property is enabled, AWA disables before query business rules during its execution. For example, if enabled, an instance can have a custom before-query business rule on the interaction table without affecting how AWA routes or assigns interactions. * Type: true \| false * Default value: true * Location: System PropertiesAll Properties {#awa-properties__ul_hzc_hct_sxb} |
| Bypass AWA Queue Max Wait Time glide.awa.bypass_max_wait_time.enabled | This property overrides the queue's max wait time value with the assignment rule's timeout value to help prevent work items from disappearing prematurely in an agent's inbox. |
| Enable/disable execution of subflows glide.awa.enable_routing_subflow | Enables/disables the execution of subflows defined on the AWA queues when work items are routed. * Type: true \| false * Default value: false {#awa-properties__ul_ftv_p4w_g2c} |
[Tabelle : 1. Properties for AWA]

{#awa-properties__table_ytc_kkb_mv}

For information on adding a system property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US).