---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Latency feedback in Virtual Agent

# Latency feedback in Virtual Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The com.glide.cs.message.processing.enabled system property notifies requesters whenever the generative AI large language model (LLM) is processing their request in the Virtual Agent chat widget and Now Assist panel.

## Latency feedback messages {#latency-feedback__section_mjx_ngp_41c}

The
com.glide.cs.message.processing.enabled property is off by default, but can be turned on in the System Properties \[sys_properties\] table. After turning on this system property, users receive a temporary
response to indicate that the LLM call is running and that their request is being processed. Message examples include:

* Thinking...
* Looking into your request...
* Reviewing key details...
* Gathering the needed info...

{#latency-feedback__ul_er1_ghp_41c}

The latency feedback messages can't be customized and disappears after the LLM generates a response.
Abbildung : 1. Example of a latency feedback message
**Zugehörige Konzepte**   

* [Domain separation and Virtual Agent](https://servicenow-prod.fluidtopics.net/9agZErmivfWd92DxKvZEhQ "Domain separation is supported in the Virtual Agent application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
* [Virtual Agent interaction records](https://servicenow-prod.fluidtopics.net/4W2Ed2c1cbvENbIcWYvIKw "Each time a Virtual Agent conversation occurs, an interaction record captures the entire conversation in the Interactions [interaction] table. The record includes all topic elements used in the conversation, as well as live agent transfers.")
* [Virtual Agent scripts](https://servicenow-prod.fluidtopics.net/g1qhUl24oFZIN52Kr3w37Q "Use ServiceNow Virtual Agent script methods and variables to write chat scripts, such as response, trigger, and flow scripts. Variables can also provide context for your live support topics and conversations.")  
**Zugehörige Verweise**   

* [Input data types in Virtual Agent topics](https://servicenow-prod.fluidtopics.net/CdTekiP9928J3jnVyodkRQ "You can define inputs of commonly used Glide Virtual Agent (com.glide.cs.chatbot) data types in Assistant Designer without writing a script. Define the input data type on the Start node of a custom control or topic block.")
* [NLU system entities](https://servicenow-prod.fluidtopics.net/JKmncAulkWJiXY_9Lw~vqw "Use globally defined NLU entities to identify system information that Virtual Agent can extract from the conversation. You can define entities as \"nodeless\" input variables for a topic. These variables can be slot-filled from NLU service provider predictions or provided outside of the scope of the topic.")
* [Virtual Agent URL parameters](https://servicenow-prod.fluidtopics.net/n3BNTwrSGQhmKTjyZYqAAA "Virtual Agent provides various system parameters that admins can add to an instance URL to control how page content is rendered.")