---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Usage tab

# Usage tab {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Usage tab provides usage information related to conversation type, language used in the conversations, and engagement rate of actionable notifications delivered by Virtual Agent (VA).

The indicators in the Usage tab provide the following information.  
{#usage-tab-pae__table_snq_n2z_gbc__entry__2}

| Indicators | Descriptions |
|-|-|
| Conversation type | Number of conversations escalated from VA to a live agent, initiated and completed in VA only, or initiated and completed by a live agent. This indicator supports drill down to the list of conversations based on the selected conversation type. |
| Topic sent via the Actionable notification | The number of actionable notifications delivered from virtual agent to the users for the selected time range, and the number and percentage of actionable notifications that users engaged with, and did not engage with. |
| Languages | Languages used by users and the number of conversations in each language. This indicator supports drill down to the list of conversations based on the selected language. |
[Tabelle : 1. Usage indicators]

{#usage-tab-pae__table_snq_n2z_gbc}

You must have the Chat Analytics Admin or Chat Analytics Viewer role to access the Usage tab.  
Abbildung : 1. Usage tab

Click on the data points in the Conversation type and Languages indicators to drill down to the list of conversations based on the selected conversation type and language respectively.