---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Define external routing test implementation

# Define external routing test implementation {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Define the External Routing Test Tools plugin \[com.glide.awa.external.test_tools\] with a simplified external-routing-provider sample Automated Test Framework (ATF) by using the demo data that is available with the plugin
installation.  
To run the ExternalRoutingConfigurationTestTool, verify that you have:

* Loaded the demo data for AWA, awa.external, and awa.external.test_tools.
* Filled up the credentials in the AutomationUser in the sys_auth_profile_basic table.
* Created the HTTP(s) Connection in sys_alias, ServiceNow_Basic record.
{#define-extrnl-routng-plugin__ul_smh_fhd_dcc}

You must open the ExternalRoutingConfigurationTestTool record and click Run Test to complete the actions of the External Routing test.

## Functions of the External Routing Test Tools plugin (com.glide.awa.external.test_tools) {#define-extrnl-routng-plugin__section_y4s_tnw_tbc}

When the External Routing Test Tools plugin (com.glide.awa.external.test_tools) is run, it validates if:

* The Connection record is created in the HTTP(S) Connection \[http_connection\].
* The Credentials are provided in the HTTP(S) Connection \[http_connection\].
* The AWA_Queue record is updated successfully with the following values:
  * External = true
  * Provider = ServiceNow Demo
  {#define-extrnl-routng-plugin__ul_s4w_t3d_dcc}
* A record is successfully created in the Interaction \[interaction\] table with the following values:
  * Short description = Created from ATF test automation
  * State = New
  * Type = Chat
  {#define-extrnl-routng-plugin__ul_pmc_tkd_dcc}
* The record is automatically created in the Work Item.
* The Server-Side Validation Script is run by passing the Work Item ID to the Workflow Studio and calling to the external third-party CCaaS provider.
* The sys_flow_context ID is retrieved from the sys_flow_context execution.
* The retrieved sys_flow_context ID provides the payload response.
* The payload response belongs to the Work Item that you have created.
* The Server-Side Validation Script is run to verify if the response is successful and then the payload is sent to the Manual Assignment REST API.
* The authorization for credentials is configured in the Basic Auth Configuration \[sys_auth_profile_basic\] table.
* An Agent is available in the User \[sys_user\] table to ascend the payload.
* The Server-Side Validation Script is run to confirm that the Agent is available in the correct Service Channel.
* The Manual Assignment REST API is called when the Agent is available.
* The response status is successful and the response payload contains Manual Assignment successfully requested.
* The AWA Work Item is successfully assigned to the Agent and is not in the queue state.  
  Hinweis:  
  If the test fails at any step, the detailed information about where the configuration failed is provided to the user along with the solution to fix it.
{#define-extrnl-routng-plugin__ul_xfk_b4w_tbc}