---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a subflow

# Create a subflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 30. Juni 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a subflow for the Workflow Studio for enabling external routing.

## Vorbereitungen

Role required: admin

## Prozedur

1. On your ServiceNow instance, navigate to AllFlow DesignerSubflows.
2. From the Actions list, select Template - AWA Send Event.
3. Select Copy subflow from the More Actions menu ![More actions menu.](), copy the contents of the Template - AWA Send Event subflow and provide a name to it.
4. Configure the action that you created in [Create a custom flow action](https://servicenow-prod.fluidtopics.net/RCC09cuUK94gw2rxzqnSeQ "Create a custom flow action in Workflow Studio for enabling external routing.").
   1. Select the Add an Action, Flow Logic, or Subflow.
   2. Select the action that you created and in the Actions form, fill in the fields.  
      {#create-subflow-extrnl-route__table_wtz_nrx_dcc__entry__2}

      | Field | Description |
      |-|-|
      | Action | The custom action that you created. For more information, see [Create a custom flow action](https://servicenow-prod.fluidtopics.net/RCC09cuUK94gw2rxzqnSeQ "Create a custom flow action in Workflow Studio for enabling external routing."). |
      | Payload | Input the variables for the action. |
      | Connection Alias \[Connection \& Credential Aliases | The HTTP(s) Connection that you created. For more information, see [Create a connection Alias for third-party provider](https://servicenow-prod.fluidtopics.net/Mbt4YvHgidmC8oBzliukhw "Create a connection Alias for your third-party provider to enable external routing on your instance."). |
      | Resource Path | The endpoint URL of the third-party CAAS provider. |
      [Tabelle : 1. Action form]

      {#create-subflow-extrnl-route__table_wtz_nrx_dcc}
   3. Select Done.
   {#create-subflow-extrnl-route__substeps_v51_5jx_dcc}
5. Select Publish.