---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Installing Proactive Triggers

# Installing Proactive Triggers {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable Proactive Triggers so that you can begin working with the feature.

## Vorbereitungen

The Proactive Triggers feature \[sn_pt\] is available as an app and must be installed from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).
This feature is only available after you've installed and updated the Omni-Experience Standard Feature Set to the latest version through the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The following steps provide a high-level overview of how to enable Proactive Triggers.

## Prozedur

1. Navigate to AllConversational InterfacesSettingsGeneral.
2. Under Proactive triggers, select the [Enable Proactive Triggers](https://servicenow-prod.fluidtopics.net/IX0_BrcWYhn_I9KNp_ac~g "Use Proactive Triggers to create and view context-specific messages and use relevant actions on the chat widget.") field toggle switch to enable the feature.
3. Set the com.glide.cs.advanced-chat-popover system property to true in the System Properties \[sys_properties\] table.  
   This system property is only applicable to the requester persona.