---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Activate Virtual Agent

# Activate Virtual Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer


You can activate the Glide Virtual Agent plugin (com.glide.cs.chatbot) if you have the admin role. This plugin automatically activates other necessary plugins if they are not already active. {#activate-virtual-agent__ph_zrv_hkg_b3b}

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

You must have a subscription for Virtual Agent before you can activate the Glide Virtual Agent plugin.

## Prozedur

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-virtual-agent__find-plugins-cmd}
{#activate-virtual-agent__navigate-application}
2. Find the Glide Virtual Agent plugin (com.glide.cs.chatbot) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel. For more information, see [Request a
   plugin](https://www.servicenow.com/docs/access?context=t_RequestAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
   {#activate-virtual-agent__find-plugin-cmd}
{#activate-virtual-agent__find-plugin}
3. Select Install, and then in the Activate Plugin dialog box, select Activate.  
   Hinweis:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>. {#activate-virtual-agent__activate-plugin}
{#activate-virtual-agent__activate-plugin}{#activate-virtual-agent__steps-activate-plugin}

## Nächste Maßnahme

Activate [additional Virtual Agent plugins](https://servicenow-prod.fluidtopics.net/2demJ9yv2Rvb5Ho6qyzS1Q "After activating Virtual Agent, you can activate additional plugins to enable other features for conversation design.") for related features, such as the
plugins for predefined Virtual Agent topics.