---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create bot messages

# Create bot messages {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create channel-specific bot messages.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllConversational InterfacesChannel IntegrationsConnections and select a connection.
2. In the Provider Channel Identity tab, select a provider channel identity.
3. Select New in the Bot Messages table.
4. In the form, fill in the fields.  
   {#create-bot-messages__table_yhn_rp5_vnb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of your bot message |
   | Value | Text displayed when a bot message is triggered |
   | Description | Description of the bot message, such as Welcome message or Instructional message for image upload |
   | Message Type | Default selection is Bot Message |
   | Provider Channel Identity | Select the Provider Channel Identity |
   [Tabelle : 1. Bot Messages Form]

   {#create-bot-messages__table_yhn_rp5_vnb}
5. Select Submit.

## Bot message implementation {#ariaid-title2}

Use the bot messages API to implement channel-specific bot messages.

### Bot message API {#bot-message-implementation__section_fts_nst_h4b}

Use the following API to incorporate bot messages into your custom chat
integration.  
Example: Bot message implementation

    function getBotMessage(providerId, inboundId, botMessageName) {
        // fetch the bot message using bot messages api
        var botMessages = sn_cs.VASystemObject.getAllBotMessages(providerId, inboundId);
        if (botMessages && botMessages[botMessageName]) {
            var botMessage = botMessages[botMessageName];
            botMessage = botMessage.trim();
            if (botMessage) {
                return botMessage;
            }
        }
    }