---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Legacy - Filter options in funnels

# Legacy - Filter options in funnels {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use filter options for creating steps in funnels. You can create steps in funnels for
cumulative filtering of a conversation flow.

## Overview of filter options {#filter-options-funnels__section_rgk_cjj_2qb}

You can define each step depending on your data of interest in the conversation flow. For
more information, see [Funnels tab](https://servicenow-prod.fluidtopics.net/4yJr~jYZ963m9P5ramH9Aw "Funnels provide cumulative filtering of conversation flows. Using funnels, you can identify whether your conversation flows are performing effectively when users chat with Virtual Agent.").  
A step consists of the following:

* Field: The item on which the step is evaluated.
* Operator: A list of operators that is contextually generated based on the selected field.
* Value: A text entry field or a list that is contextually generated based on the selected field.
{#filter-options-funnels__ul_xvn_5th_2qb}

The field options are listed in the following table:  
{#filter-options-funnels__table_owp_3hn_wnb__entry__2}

| Option | Description |
|-|-|
| Conversation start (1st) | New users who had a conversation with Virtual Agent. |
| Conversation start (Any) | All users who had conversations with Virtual Agent. This option includes all users regardless of the number of times the users have interacted with Virtual Agent. |
| Events | Events that are triggered in a conversation. |
| Topic | List of all topics that were used in the conversation flow. The list of topics can be refined further to these topic types: * Setup topics: List of topics that provide basic conversational flows such as the conversation greeting or closing. * Standard topics: List of topics only and not topic blocks or pre-built topics. * Topic blocks: List of topic blocks only. Hinweis: When a funnel contains topics that were modified, for example, nodes were added or removed, after the funnel was created, the funnel does not consider those changes. You have to create a new funnel to account for those changes. |
[Tabelle : 1. Field options]

{#filter-options-funnels__table_owp_3hn_wnb}