---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Closing idle bot-to-bot conversations

# Closing idle bot-to-bot conversations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

In bot-to-bot integrations (Virtual Agent API), abandoned conversations that are "idle" for more than an hour are automatically closed by the scheduled job, Time Out Abandoned B2B Conversations. This job runs hourly each
day.

The default timeout period for abandoned bot-to-bot conversations is one hour (3600 seconds).
The Time Out Abandoned B2B Conversations job closes any bot-to-bot
conversations that have been open longer than one hour (3600 seconds). You (admins) can change
the default timeout period for idle bot-to-bot conversations by [adding the system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
com.glide.cs.b2b_conversation_idle_timeout.

The timeout value that you specify in this property applies to all bot-to-bot conversations
involving the Virtual Agent.

## Change the timeout period for idle bot-to-bot conversations {#va-b2b-open-conversation__section_czc_ysz_n4b}

Add the com.glide.cs.b2b_conversation_idle_timeout property to the System Property \[sys_properties\] table to specify the length of time that an abandoned bot-to-bot conversation remains open (idle). When the Time Out Abandoned B2B Conversations job runs hourly, it closes any bot-to-bot conversations that have been idle longer than the specified time.

1. Navigate to All, and then enter <kbd class="ph userinput">sys_properties.list</kbd> in the navigation filter.
2. Click New.
3. On the form, fill in the fields.{#va-b2b-open-conversation__table_ojt_jwz_n4b__entry__2}

   | Field | Value |
   |-|-|
   | Name | Enter the system property name:com.glide.cs.b2b_conversation_idle_timeout |
   | Description | Enter an explanation for this property: <kbd class="ph userinput">Idle timeout period (in seconds) for all bot-to-bot conversations</kbd> |
   | Type | Select <kbd class="ph userinput">integer</kbd>. |
   | Value | Enter the number of seconds that the abandoned bot-to-bot conversations remain open, after the requester's last response. For example, a value of 1800 seconds (30 minutes) means that an abandoned bot-to-bot conversation remains open for 1800 seconds (30 minutes). When the Time Out Abandoned B2B Conversations job runs, it closes any conversations that have been idle longer than 1800 seconds. |
   [ ]

   {#va-b2b-open-conversation__table_ojt_jwz_n4b}
4. Click Submit.
{#va-b2b-open-conversation__ol_g13_35z_n4b}

## Change the Time Out Abandoned B2B Conversations scheduled job {#va-b2b-open-conversation__section_ip2_hxz_n4b}

To change the time that this hourly scheduled job runs or to make other adjustments to the scheduled job:

1. Navigate to AllSystem DefinitionScheduled Jobs and open the Time Out Abandoned B2B Conversations record.
2. In the Scheduled Script Execution form, change the Time at which the scheduled job runs. Or, depending on how you want to adjust the timing, change other fields in the form as needed.For example, to change the interval at which the job runs, in the
   Run field, select Periodically. You then
   specify the Repeat Interval (Days and
   Hours) that the job runs and the Starting date
   for the interval. For a description of the other fields that you can change in this form, see
   [Automatically run a script of your
   choosing](https://www.servicenow.com/docs/access?context=t_ScheduleAScriptExecution&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

3. Click Update.

   The job runs at the specified time and
   frequency.
{#va-b2b-open-conversation__ol_yr1_pxz_n4b}