---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable live agent connection on the primary instance

# Enable live agent connection on the primary instance {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable live agent connection on the primary instance to route an interaction to a live agent on the secondary instance.

## Vorbereitungen

Be sure to enable com.glide.cs.external.agent.chat.enabled system property. It's not enabled by default.

Role required: admin or virtual_agent_admin

## Prozedur

1. Navigate to AllConversational InterfacesVirtual AgentLive Agent Connections.
2. Select New to create a connection.
3. On the form, fill in the fields.  
   {#enable-live-agent-connection-on-the-secondary-instance__table_wb2_znc_cyb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the connection |
   | Active | Check box to enable the connection |
   | Order | If there are multiple matching live agent connections, the value entered in this field determines the order in which the matching connections are displayed to the user. |
   | Advanced | Selecting this check box opens the Script field. You can specify conditions using JavaScript in the script editor. |
   | Condition Table | Table used for selecting the matching condition. Interaction table is selected by default. |
   | Matching Condition | Conditions to route the interaction to this live agent connection. Use the condition builder to add conditions. The fields used in the condition are from the Interaction table. |
   | Script | JavaScript script that specifies the conditions for the interaction to be routed to this live agent connection. The condition in the script editor must evaluate to true. This field is enabled only when you select the Advanced check box. |
   | Subflow | Subflow transforms the request into the secondary instance request format and routes the request to the secondary instance. Select VA API Bot Interconnect Integration Handler. |
   [Tabelle : 1. Live Agent Connection form fields]

   {#enable-live-agent-connection-on-the-secondary-instance__table_wb2_znc_cyb}  
4. Click Submit.
**Vorheriges Thema:** [Create a Virtual Agent Bot Interconnect shell topic to call Virtual Agent secondary topics](https://servicenow-prod.fluidtopics.net/YnD_XXJ9~JWA8Y_PaVqtsg "To use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you must create at least one shell topic in Bot Interconnect.")  
**Nächstes Thema:** [Debug Virtual Agent Bot Interconnect with a ServiceNow Virtual Agent secondary bot](https://servicenow-prod.fluidtopics.net/OTWYzTAMtt0qGpyMytpyxg "Debug Workflow Studio executions of your Virtual Agent Bot Interconnect and Virtual Agent secondary bot integration.")