---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable public access to the chat widget

# Enable public access to the chat widget {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable public access to the Virtual Agent chat widget for portals.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

Public access to the Virtual Agent chat widget defaults to off. Use the following steps to allow public access to the chat widget for only portals.

## Prozedur

1. In the unified navigation bar, select the globe icon (![Globe icon.]()).
2. Select Application Scope, then choose the Virtual Agent Web Client scope.  
   Tipp:  
   You must be in the Virtual Agent Web Client scope to enable public access.
3. Navigate to AllConversational InterfacesSettingsGeneral.
4. Under Display options, enable Public access.  
   Abbildung : 1. Example of public access  
   A message displays confirming that the setting has been saved.