---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure reassignable settings

# Configure reassignable settings {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure whether an agent who rejected a work item is eligible to be offered the
same work item.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to the reject reasons settings through one of the following navigation paths:
   * AllAdvanced Work AssignmentHome.

     In the Additional settings section, select Set up reject reasons.
   * AllAdvanced Work AssignmentReject Reasons.
   {#reassign-rejected-timed-out-work-items__choices_nt4_2f3_tvb}
2. Select the reason record that you want to change.
3. On the form, configure the Reassignable field:  
   * If you want to have an agent who rejected a work item be eligible to be offered the same work item, select the Reassignable field.
   * If you don't want to have an agent who rejected a work item be eligible to be offered the same work item, unselect the Reassignable field.
   {#reassign-rejected-timed-out-work-items__ul_rxn_zdm_vkb}
{#reassign-rejected-timed-out-work-items__steps_fqq_kdw_pkb}