---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configuring Proactive Triggers

# Configuring Proactive Triggers {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Plan, configure, and review your Proactive Triggers.

## Vorbereitungen

[Activate](https://servicenow-prod.fluidtopics.net/IX0_BrcWYhn_I9KNp_ac~g "Use Proactive Triggers to create and view context-specific messages and use relevant actions on the chat widget.") the Proactive Triggers feature.  
Hinweis:  
For new customers onboarding from Vancouver onward, the chat widget is only accessible to authenticated users by default. To allow unauthenticated users to access the chat widget, you must enable the $sn-va-web-client-app and sn_va_web_client_app_embed pages for public access. For more information, see [Make UI pages public or private](https://www.servicenow.com/docs/access?context=t_MakeAPagePublic&version=australia&pubname=australia-platform-security&ft:locale=en-US).

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

The following steps provide a high-level overview of the Proactive Triggers configuration process.

## Prozedur

1. Navigate to Conversational InterfacesSettingsGeneral, and then select the View All button next to Proactive Triggers's Rules.
2. Select New to [create rules and define actions](https://servicenow-prod.fluidtopics.net/k5g7NF_~CUcoOVWNueDyFg "Create rules and related actions for Proactive Triggers. These rules and their related actions determine the messages that end users see on the ServiceNow portal.") that are triggered by those rules.
3. **Wahlweise:** Navigate to Conversational InterfacesSettingsGeneral, and then select the View All button next to Proactive Triggers's Trigger types.
4. **Wahlweise:** Select New to [create custom trigger types](https://servicenow-prod.fluidtopics.net/uUmGxmiVPG4vIEZpifjutw "Create your own trigger type during the rule creation process that is specific to your organization for improved Proactive Triggers usage.").
5. **Wahlweise:** Create [multiple rules](https://servicenow-prod.fluidtopics.net/My58RG0~VvT1LCIr5QzLRw "The Proactive Triggers feature uses rules and actions to trigger context-specific Virtual Agent conversations with end users on the web client.") related to the same trigger type, if needed.

## Nächste Maßnahme

[Review execution logging tables and explore common issues and their resolutions](https://servicenow-prod.fluidtopics.net/SNqTwAFB4HBT3F5_4r4okg "After admins have installed Proactive Triggers and created related actions and rules, admins can check that the Proactive Triggers feature is performing as expected. For example, admins can view the Proactive Execution History table and the Proactive Daily Report table.") to ensure that your Proactive Triggers feature is working as expected.