---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a payload for external third-party providers

# Create a payload for external third-party providers {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 30. Juni 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a payload for external third-party providers to send your work items to the external queue.

## Vorbereitungen

Role required: admin

## Prozedur

1. On your ServiceNow instance, navigate to AllAdvanced Work AssignmentQueues.
2. Create a queue enabling External Routing.  
   For more information about creating a queue with external routing, see [Enable external routing for queues](https://servicenow-prod.fluidtopics.net/F8jKLFRiZTGCvEhIdr86DA "Configure Advanced Work Assignment to route work items in the queue using external routing.").
3. Open the provider record, select the subflow that you created, and select Save.  
   For more information about creating a subflow, see [Create a subflow](https://servicenow-prod.fluidtopics.net/N3TCSlflxtRwMT2gpXqmEA "Create a subflow for the Workflow Studio for enabling external routing.").
4. In the External Event definition section, create a definition form or modify the existing demo data records by changing the provider name you created.  
   Abbildung : 1. Provider for External Routing The payload script in the External event definition \[awa_external_event_definition\] table has the event type and payload information that you send to the third-party providers. Therefore, it is required for you to change all the events' provider to the provider you created.Abbildung : 2. Payload for External Routing  
   In the payload script:
   * `current` refers to the work item glideRecord associated with the queue. You can access all the workitem records from the glideRecord current.
   * `queueObj` is the glideRecord for the existing awa_queue record.
   * `additionalParams` refers to the parameters from the document table.
   {#create-payload-extrnl-provider__ul_xnx_wc1_2cc}  
   Hinweis:  
   Before saving the script, verify that you have the required data.
5. Select Update.