---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Users tab

# Users tab {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Get detailed information on Virtual Agent users such as the time of the last conversation and duration of the conversation.

The Users tab provides information about users who interacted with Virtual Agent in a certain time period.

To access the Users tab, you must have the Chat Analytics Viewer
(chat_analytics_viewer) role.  
Abbildung : 1. Users page

## Users tab benefits {#users-tab-pae__section_lpg_plc_xpb}

The Users tab enables you to do the following:

* Filter the list of users based on specific conditions using the filter editor. For more information, see [Use filters in the Users tab](https://servicenow-prod.fluidtopics.net/b16QXuFH7Tc1E62iFdKwIg "You can use filters to get a deeper understanding of User data.")
* View user details. For more information, see User information section on this page.
* Export the list of users to a file. For more information, see Export the list of users section on this page.
{#users-tab-pae__ul_qng_mvb_xpb}

## Export the list of users {#users-tab-pae__section_b4c_m3h_5pb}

To export the list of users in the Users page to a file, select Export.
In the Export pop-up window, specify the format for the file such as Excel, CSV, JSON, or PDF,
and the delivery type such as email or download.  
Hinweis:  
You can export up to 1000 records only from the list on the page. This limit is not configurable.

## User information {#users-tab-pae__section_vn2_kyj_b4b}

The following table describes user details listed on the Users tab.  
{#users-tab-pae__table_amh_4yj_b4b__entry__2}

| Column | Description |
|-|-|
| User ID | User ID of the logged in user. If users don't log in, they appear in sessions as Anonymous. |
| Is Anonymous | If users didn't log in, they appear in the sessions as anonymous. |
| Channel | Conversation channel used by the user. |
| Last conversation | Timestamp of the user's last conversation with the Virtual Agent. |
[Tabelle : 1. User information]

{#users-tab-pae__table_amh_4yj_b4b}
* **[Use filters in the Users tab](https://servicenow-prod.fluidtopics.net/b16QXuFH7Tc1E62iFdKwIg)**   
  You can use filters to get a deeper understanding of User data.