---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a channel identifier

# Create a channel identifier for your custom chat integration {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a channel identifier for your custom chat integration in the Provider Channel Identities \[sys_cs_provider_application\] table.

## Vorbereitungen

[Set up message authentication for your custom chat configuration](https://servicenow-prod.fluidtopics.net/lZn1z2_GLAB2aZ3SP8lsTw "Create a Hash Message Verification record and Message Auth record to set up message authentication for your custom chat integration. This is configured in the Hash Message Verifications [hash_message_verification] table.").

If you're using [domain separation](https://servicenow-prod.fluidtopics.net/9agZErmivfWd92DxKvZEhQ "Domain separation is supported in the Virtual Agent application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data."), change the scope to the domain you want to use before you create the channel identifier. The domain ID will be stored in the \[sys_cs_provider_application\]
table and passed to the Virtual Agent server as a context parameter, which will set the domain for the user.

Role required: admin

## Prozedur

1. Navigate to All, and then enter <kbd class="ph userinput">sys_cs_provider_application.list</kbd> in the filter.
2. On the Provider Channel Identities page, click New.
3. On the form, fill in the fields.  
   {#create-channel-id-va-cccif__table_xsb_sy5_tnb__entry__2}

   |   |   |
   |-|-|
   | Name | Name of the channel identity. For example: <kbd class="ph userinput">VA SMS Twilio Adapter</kbd> |
   | Provider | Select the name of your provider application that you set up in a previous step. For example: <kbd class="ph userinput">VA SMS Twilio Adapter Pro</kbd>. |
   | Default Portal | Portal in which chat links to ServiceNow records are opened by default, including links in cards used for Virtual Agent notifications and AI Search results. |
   | Message auth | Select message authentication for the channel identifier that you set up in a previous step. |
   | Inbound ID | Identifier for your bot. For example, the phone number. |
   | Short description | Description for your channel identifier. |
   [ ]

   {#create-channel-id-va-cccif__table_xsb_sy5_tnb}
4. Click Submit.
5. **Wahlweise:** Follow these steps again to create additional channel identifiers.

## Nächste Maßnahme

[Map rich controls to the channel in your custom chat integration](https://servicenow-prod.fluidtopics.net/gc4atW4o95KuoFkoJ8BE6A "Create records for rich controls in the Custom Adapter Configurations [sys_cs_custom_adapter_config] table. If a rich control is missing an outbound transformer implementation, a response is not served to the end user and that user may get an unsatisfactory chat experience.")