---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure

# Configuring Conversational Integration with Workplace from Facebook {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Install Conversational Integration with Workplace from Facebook from the ServiceNow Store, integrate it with Virtual Agent, and then configure it.

## Configuration overview {#configuring-ci-workplace-fb__cf-config-parent-checklist}

1. [Install the Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/0wyycObcymlmOfp6vonDxg "You can install the Conversational Integration with Workplace from Facebook (sn_va_fb_workplace) application with the admin role.")

   Install the application from the ServiceNow Store.
2. [Integrate ServiceNow Virtual Agent with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/f9o1hjBkMw~LfTtPS2P5yA "Add Virtual Agent to your Workplace from Facebook integration.")

   Add Virtual Agent to your Workplace from Facebook integration.
3. [Manage Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/LEx2p7BUmDND58B4TtdTVw "Manage your Conversational Integration with Workplace from Facebook application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.")

   Manage the application, its branding, and customize the bot-specific messages in your ServiceNow instance.
4. [Configure Virtual Agent settings for Workplace from Facebook](https://servicenow-prod.fluidtopics.net/nFAqBduUqZeSjuoI6e_GOA "Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.")

   Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.
{#configuring-ci-workplace-fb__cf-config-parent-tasks-ol}
* **[Install the Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/0wyycObcymlmOfp6vonDxg)**   
  You can install the Conversational Integration with Workplace from Facebook (sn_va_fb_workplace) application with the admin role.
* **[Integrate ServiceNow Virtual Agent with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/f9o1hjBkMw~LfTtPS2P5yA)**   
  Add Virtual Agent to your Workplace from Facebook integration.
* **[Manage Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/LEx2p7BUmDND58B4TtdTVw)**   
  Manage your Conversational Integration with Workplace from Facebook application, its branding, and customize the bot-specific messages in your ServiceNow instance after integration.
* **[Configure Virtual Agent settings for Workplace from Facebook](https://servicenow-prod.fluidtopics.net/nFAqBduUqZeSjuoI6e_GOA)**   
  Enable notifications, link ServiceNow user profiles, and set up system messages and contextual actions.
* **[Uninstall the Conversational Integration with Workplace from Facebook](https://servicenow-prod.fluidtopics.net/~LpdmrGtv3Drsk44j40eXw)**   
  Uninstall the Conversational Integration with Workplace from Facebook and disassociate the app with your instance.