---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Explore

# Exploring Conversational Integration with Facebook Messenger {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use this application to enable your users to initiate a Facebook Messenger chat conversation with Virtual Agent.
The application connects a requester with Virtual Agent or a live agent using your company's Facebook Messenger account. To get started with the Conversational Integration with Facebook Messenger application, see [Configure Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/BkEUvGpqLavBvwNXZYVa8A "Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.").

## What to explore next {#exploring-va-fb-messenger__cf-exploring-parent-links}

To learn more about configuring and using , see:

* [Configure Conversational Integration with Facebook Messenger](https://servicenow-prod.fluidtopics.net/BkEUvGpqLavBvwNXZYVa8A "Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.")
* [Transfer Facebook Messenger chat conversations to live agents](https://servicenow-prod.fluidtopics.net/LL1QwZeU88W0GuAiY_6PVw "Configure the Advanced Work Assignment application to transfer a Facebook Messenger chat conversation initiated by a requester (customer contact or consumer) to a live agent.")
* [Integrating the Facebook Messenger messaging app with other applications](https://servicenow-prod.fluidtopics.net/q6Flffj74qNWZkyB3d0kZw "Review this topic to see which ServiceNow applications and features can use the Conversational Integration with Facebook Messenger application.")
{#exploring-va-fb-messenger__ul_atz_dqm_w2c}