Sending missed chat activity emails

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Send email to users with summaries of chat messages sent to them while they were offline.

    Vorbereitungen

    Role required: virtual_agent_admin

    Warum und wann dieser Vorgang ausgeführt wird

    You can send email summaries to an authenticated user or users who are verified by a live agent.

    Prozedur

    1. Navigate to All > Conversational Interfaces > Settings.
    2. Select the General tab.
    3. In the Missed activity emails card, select View Settings.
    4. Enable the Missed activity emails feature by toggling Activate option.
    5. In the Offline threshold drop-down, set the time duration that the user is inactive before sending email notification.
      • 15 minutes (default)
      • 2 hours
      • 8 hours
      • Custom (enter a custom duration of minutes or hours)
    6. Select Save.

    Ergebnisse

    Email notifications of missed chat messages are automatically sent at the specified time interval.