---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure the help link for the Virtual Agent Facebook Messenger integration (Legacy)

# Configure the help link for the Virtual Agent
Facebook Messenger integration (Legacy) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the va.messenger.help.url system property to create the link
that opens a web help page when requesters use the Help command in
the Virtual Agent Facebook Messenger
integration.

## Vorbereitungen

* Determine the web page that provides the help content that your Facebook Messenger users need.
* Role required: virtual_agent_admin or admin

{#create-fb-help-prop__ul_nn2_15z_xjb}

## Prozedur

1. Set the application scope to Global.
2. In the Navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.
3. Click New.
4. Complete the following:
   1. In the Name field, enter the system property name: va.messenger.help.url.
   2. In the Description field, enter a brief explanation of this property.
   3. In the Value field, enter the URL of the website page that the link opens.
   4. Click Submit.
   {#create-fb-help-prop__substeps_dyc_j1y_qhb}

## Ergebnisse

When your Facebook Messenger users type
<kbd class="ph userinput">help</kbd>, they are directed to the URL of the website
specified in the va.messenger.help.url property.