---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/conversational-interfaces

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Set the URL navigation for WhatsApp chat

# Set the URL navigation for WhatsApp chat {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

When agents share links in their WhatsApp chat conversations, customize the portal that those links point to. For example, you can configure links to point to your brand's portal, or to the ServiceNow portal.

## Vorbereitungen

Install the Conversational Integration with WhatsApp (WhatsApp Cloud API) application on your ServiceNow instance.

Activate the Consumer Service Portal plugin (<kbd class="ph userinput">com.glide.service-portal.consumer-portal</kbd>).

Role required: admin

## Prozedur

1. In the navigation filter of your ServiceNow instance, enter <kbd class="ph userinput">sys_cs_provider_application_list.do</kbd> and select New.
2. On the form, fill in the fields.  
   {#messg-direct-whatsapp-urlnav__table_k2z_32p_mqb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the channel you're using. Enter <kbd class="ph userinput">WhatsApp</kbd>. |
   | Provider | Name of the provider. Enter <kbd class="ph userinput">WhatsApp</kbd>. |
   | Default Portal | Portal to be used in the mapping. Select a portal from the list of portals. |
   | Message Auth | Message auth that you created. |
   | Inbound ID | Your WhatsApp phone ID. Enter the unique ID assigned to your WhatsApp phone number. |
   [Tabelle : 1. Provider Channel Identity form]

   {#messg-direct-whatsapp-urlnav__table_k2z_32p_mqb}
3. Select Submit.
{#messg-direct-whatsapp-urlnav__steps_a5f_32h_xhc}

## Nächste Maßnahme

For more information on setting up URL navigation, see [Configure URL navigation for chat links](https://servicenow-prod.fluidtopics.net/2dcdwjZXG5HsnPYNwT5mHw "Configure the portals in which links to ServiceNow records in Live Agent and Virtual Agent conversations are opened, including links in output cards and cards for Virtual Agent notifications and AI Search results.").