Legacy - Set the date range of the data
Set the Start and End dates at the top of the Overview tab to specify the date range of the data summarized on a page. The date range set on this tab applies to all the other tabs on the Virtual Agent Analytics dashboard.
Vorbereitungen
Conversational Analytics dashboard is being prepared for future deprecation. It will be supported until deprecation but will no longer be available for installation. A new Conversational Analytics dashboard in Platform Analytics experience, which meets the compliance requirements of Government Community Cloud (GCC), and thus FedRAMP authorized, is available. See Conversational Analytics dashboard in Platform Analytics experience.
For details on the deprecation process, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
If you are an existing user of this dashboard and want to migrate analytics data to the new dashboard, see Migrate data to Conversational Analytics dashboard in Platform Analytics experience [KB1651556].
Role required: Chat Analytics Viewer (chat_analytics_viewer)
Warum und wann dieser Vorgang ausgeführt wird
All dates and times on the dashboard are UTC. Even though the conversation table lists conversation dates and times in different time zones, Virtual Agent (VA) converts them to UTC when displaying them on the dashboard. Additionally, if you select a preset date range, such as last week, the dates might be different from what you expect.
You can set the date range in two ways.
Prozedur
- Wahlweise:
Use the Start and End dates to
set the date range.
-
Select the Start calendar icon
.
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Select the End calendar icon .
-
Select the Start calendar icon
- Wahlweise:
Use the Start date calendar to set the date range.
-
Select the Start calendar icon .
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While holding down the control-key on the keyboard, double-select the end date.
The dashboard highlights the range of dates.
The data displayed on the dashboard adjusts according to the new date range.
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Select the Start calendar icon