Configure Conversational Integration with WhatsApp (powered by Twilio)
Install and set up the Conversational Integration with WhatsApp (powered by Twilio) application to enable requesters to interact with virtual and live agents.
Vorbereitungen
Role required: admin
Warum und wann dieser Vorgang ausgeführt wird
This task provides the general steps to integrate the WhatsApp messaging app with a ServiceNow application using the Conversational Integration with WhatsApp (powered by Twilio) application.
Prozedur
- Install Conversational Integration with WhatsApp (powered by Twilio).
- Set up Conversational Integration with WhatsApp (powered by Twilio).
- Design virtual agent topics to capture information from a WhatsApp chat conversation.
- Wahlweise: Close idle WhatsApp chat conversations.
- Wahlweise: Integrate WhatsApp with other ServiceNow applications.