Configure Conversational Integration with LINE

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Install and set up the Conversational Integration with LINE application to enable your users to interact with virtual and live agents.

    Vorbereitungen

    Role required: admin

    Warum und wann dieser Vorgang ausgeführt wird

    This task provides the general steps to integrate the LINE messaging app with a ServiceNow application using the Conversational Integration with LINE application.

    Prozedur

    1. Install Conversational Integration with LINE.
    2. Set up Conversational Integration with LINE.
    3. Design Virtual Agent topics to capture information from a LINE chat conversation.
    4. Wahlweise: Close idle LINE chat conversations.
    5. Wahlweise: Transfer LINE chat conversations to live agents.