Managing AI agents in Assistant Designer

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 4 Minuten Lesedauer

    • View AI agents created in AI Agent Studio through Assistant Designer.

    Hinweis:
    An updated Assistant Designer Asset library user interface is available when you install Now Assist in Virtual Agent and turn on the Now Assist Topics skill. This content assumes that you have activated this skill and can see the list view. If this skill is not activated, you see the legacy UI and topics page. For more information, see Virtual Agent Designer legacy topics page.

    Role required: virtual_agent_admin

    When you select an AI agent, it opens in AI Agent Studio. AI agents currently can't be created or edited in Virtual Agent Designer. You can only view them in Assistant Designer. They can be created, edited, tested, and deleted only in AI Agent Studio. For more details, see AI Agent Studio.

    AI agents in Assistant Designer

    Select the AI agents option to see all the AI agents activated for Assistant Designer.

    AI agents in Assistant Designer's Asset library.

    Column Description
    Name Name of the AI agent. Select the AI agent to open it in AI Agent Studio.
    Type AI agent.
    Status Status type such as Published.
    Active Whether the AI agent is active or inactive.
    Last modified Time when the AI agent was last modified.
    Description Description of the AI agent.

    Use the row actions icon ( ) to work with visibility settings for Promoted, Discoverable, Visible, and Active:

    Option Description
    Promoted Option to toggle the AI agent's Promoted status to show as a suggested conversational asset in the virtual assistant.

    You must first select an assistant to promote the AI agent.
    Discoverable Option to toggle the AI agent's Discoverable status. If discoverable, the AI agent is invoked when matched with a user's utterance.
    Visible Option to toggle the AI agent's visibility to users. If visible, the AI agent appears whenever the Show me everything option is selected in the conversation.
    Active Option to toggle the AI agent's active status. If active, the AI agent is available within the conversation.
    Delete Delete option for AI agent is inactive in Assistant Designer. The AI agent can only be deleted from AI Agent Studio.

    AI agents become available in Assistant Designer based on the display settings in AI Agent Studio. To enable an AI agent to appear in Assistant Designer, perform the following:

    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select the AI agents tab, and open your chosen agent.
    3. Select the Select channels and status tab.
    4. In the Engage via Virtual Agent assistants card:
      • Activate the Allow toggle switch.
      • Under Choose chat assistants, select the assistants where the AI agent becomes discoverable.

      Virtual Agent card in an AI agent.

    For detailed information about creating AI agents, see Create an AI agent.

    Agentic workflows in Assistant Designer

    Select the Agentic workflows option to see all the agentic workflows activated for Assistant Designer.

    Agentic workflows in Assistant Designer.

    Column Description
    Name Name of the agentic workflow. Select the agentic workflow to open it in AI Agent Studio.
    Type Agentic workflow.
    Status Status type such as Published.
    Active Whether the agentic workflow is active or inactive.
    Last modified Time when the agentic workflow was last modified.
    Description Description of the agentic workflow.

    Use the row actions icon ( ) to work with visibility settings for Promoted, Discoverable, Visible, and Active:

    Option Description
    Promoted Option to toggle the agentic workflow's Promoted status to show as a suggested conversational asset in the virtual assistant.

    You must first select an assistant to promote the agentic workflow.
    Discoverable Option to toggle the agentic workflow's Discoverable status. If discoverable, the agentic workflow is invoked when matched with a user's utterance.
    Visible Option to toggle the agentic workflow's visibility to users. If visible, the agentic workflow appears whenever the Show me everything option is selected in the conversation.
    Active Option to toggle the agentic workflow's active status. If active, the agentic workflow is available within the conversation.
    Delete Delete option for agentic workflow is inactive in Assistant Designer. The agentic workflow can only be deleted from AI Agent Studio.

    Agentic workflows become available in Assistant Designer based on the display settings in AI Agent Studio. To enable an agentic workflow to appear in Assistant Designer, perform the following:

    1. Activate the system property sn_aia.enable_va_conversation.
      1. Navigate to All > System Properties > All Properties.
      2. Search for and select the property sn_aia.enable_va_conversation.
      3. Set the Value field to true.

        System property sn_aia.enable_va_conversation.

    2. Navigate to All > AI Agent Studio > Overview.
    3. Select the AI agents tab, and open your chosen agent.
    4. Select the Select channels and status tab from the sidebar.
    5. In the Engage via the Now Assist panel card, activate the Display toggle switch.
    6. In the Engage via UI actions on specific records card, select the Add UI action button. Enter a name for the action, select the record, and define one or more conditions.

      Virtual Agent card in an agentic workflow.

    For detailed information about creating agentic workflows, see Create an agentic workflow.