Enable Now Assist experience in Virtual Agent API

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Enable Now Assist experience in Virtual Agent API to support generative AI skills across multiple provider channels.

    Vorbereitungen

    Set up Now Assist in Virtual Agent. See Configuring assistants overview for more information.

    Role required: admin

    Prozedur

    1. Navigate to All, and then enter sys_now_assist_deployment_channel.list in the navigation filter.
    2. Click New.
    3. On the form, fill in the fields.
    Field Value
    Document Table Select Provider Channel Identity from the dropdown.
    Document Id Select the Provider Channel Identity [sys_cs_provider_application] record corresponding to Virtual Agent API.
    Now Assist Deployment Select Now Assist for Virtual Agent.
    Active Select the Active checkbox.
    1. Click Submit.