The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of VA.

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Select a tile to get started with the Conversational Analytics dashboard.

Explore For VA users and system administrators to learn about the dashboard.	Set up For system administrators setting up the dashboard.
Use For VA users to learn how to use the dashboard.	Reference Get information about the dashboard roles and system parameters