Configuring SPW Jira Integrations

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure the set up and implementation of SPW Jira Integrations. You can either follow the tasks listed in the configuration or use Guided Setup.

    Configuration overview

    1. Install SPW Jira Integrations.
    2. Assign the Jira integration admin role. See Components installed with SPW Jira Integrations.
    3. Set up a Jira instance.
    4. Connect SPW to Jira.
    5. Import Jira projects to SPW.
    6. Configure Jira Project settings.
      1. Associate Jira projects with EAP teams.
      2. Review default mapping configuration for Jira projects in SPW.
      3. (Optional) Create custom mapping configuration.
      4. Enable bidirectional sync between SPW and Jira.
    7. Import issues from Jira to SPW.
    8. Repeat steps 6 and 7 for all imported Jira projects.
    9. Activate Jira configuration in Enterprise Agile Planning.
    10. Define team structure in Enterprise Agile Planning.

    Using guided setup to implement SPW Jira Integrations

    Guided setup provides a sequence of tasks that help you configure SPW Jira Integrations on your ServiceNow instance. To open guided setup for SPW Jira Integrations, navigate to All > Strategic Planning > Jira integration > Guided Setup.