---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-business-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Create a custom work item type in EAP

# Create a custom work item type in EAP {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a custom work item type to include in the Agile configurations for Enterprise Agile Planning.

## Before you begin

Set the application scope in your instance to Portfolio Planning Core.

Role required: sn_apw_advanced.eap_admin

## Procedure

1. Navigate to AllSystem DefinitionTables.
2. Select New.
3. On the form, fill in the fields.  
   For field information, see [Work item type form](https://servicenow-prod.fluidtopics.net/ziCQC3~rXbxckSp~VU6uIQ "Learn about the fields of the new table form that are required to add a new work item type in Enterprise Agile Planning.").
4. **Optional:** Deselect the Create module check box.
5. Select Submit.

## What to do next

For any new work item type tables, create relevant form views and list views. See [Create or update form views for EAP work items](https://servicenow-prod.fluidtopics.net/ObNZ4EYSmjVHJa9i9K9oxQ "Create or update form views for work item types so that the fields displayed in the Backlog and Planning board pages of Enterprise Agile Planning suit your team requirements.") and [Create or update list view for EAP work items](https://servicenow-prod.fluidtopics.net/ZBzfWXj4~HHL8SjF2J_nlQ "Create or update EAP List View for work item types so that the columns displayed in the Backlog page of Enterprise Agile Planning suit your team requirements.").

If the work item type uses custom state choices as columns on the Planning board, map the custom states to state buckets. This mapping ensures that cards display correctly after a page reload. For more information,
see [Configure state bucket mapping for custom story states in EAP](https://servicenow-prod.fluidtopics.net/QjcRU6ncZwZxBszwMLx89g "Map custom story state choices to state buckets in the dictionary to keep story cards visible and correctly placed on the Planning board in Enterprise Agile Planning.").

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